Error message while installing the printer dirver

[nizark]

Hello, 

I was trying to install the driver "LJ-Pro-200-color-MFP-M276-driver-installer-15188", but I have received an error, I tried to restart the computer and install it again as mentioned in the error photo but I have received the same error again. 

What should I do to solve this issue. 

Please help 

Thank you 

[awani]

Remove old driver restart pc then install correct driver also ?You can download latest UPD for HP website

I send you inbox how remove old driver manualy

[nizark]

I tried that, but I'm still getting same error message. Any alternative solution? please help

[awani · Accepted solution]

Please note, if you're going to connect the printer via USB, then do not connect it initially. Begin the installation first and later there will be a prompt to connect the printer. That's when you may connect the printer.

Now let's try these steps here to uninstall the printer drivers and then reinstall the drivers using this method.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve issues with the printer drivers. 

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.