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‎11-14-2018 10:54 AM

HP Recommended
Product: HP Coloer LaserJet 4650dn
Operating System: Microsoft Windows 10 (64-bit)

Hi guys,,

I Have HP Coloer LaserJet 4650dn, conncted to Dll PC - optiplex3050, operating on Win10,64Bit, i already install the driver for it 

and it showing in devises and printers as "HP Color LaserJet 4650 PCL6 Class Driver" and its connected to PC USB3 Port.

 

when i tried to Print, the doucuments still in the queu and after that it give me like wrong and i cant print , please he me guys to solve this issue. 

 

BR.

1.PNG2.png3.PNG

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-15-2018 06:23 AM

HP Recommended

 One of the screenshots shows an incompatibility with USB 3.0.

 

If you  have any USB 2.0 ports then try that next.  You may have to uninstall and reinstall so that everything is registered correctly.

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View solution in original post

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4 REPLIES 4

‎11-14-2018 11:59 AM

HP Recommended

Start with a uninstall and reinstall to see if the problem is temporary.  Use the latest software for your OS and printer model from the http://support.hp.com support website.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

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‎11-14-2018 03:10 PM

HP Recommended

still  the same issue dear 

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‎11-15-2018 06:23 AM

HP Recommended

 One of the screenshots shows an incompatibility with USB 3.0.

 

If you  have any USB 2.0 ports then try that next.  You may have to uninstall and reinstall so that everything is registered correctly.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.
Was this reply helpful? Yes No

‎11-24-2018 04:57 AM

HP Recommended

Thanks, It works fine now.

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