• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎08-19-2019 09:27 AM

HP Recommended

Its interesting to hear that the network protocol had something to do with the printers paper jam detection system.  I wouldnt normally associate a physical problem with the paper path sensors with the networking components.  Thanks for sharing.

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.
Was this reply helpful? Yes No

‎10-17-2019 12:54 AM

HP Recommended

My printer HP DeskJet GT 5820 All-in -One Series gives me false alarm of error code E 4 ( paper jam ). Actually, there is no paper jam. Now the printer does not function. Will any one help me to solve the problem?

Was this reply helpful? Yes No

‎11-07-2019 10:27 AM

HP Recommended

this is a real paper jam

 

Was this reply helpful? Yes No

‎11-07-2019 02:25 PM

HP Recommended

I don't know if this will help.  I have an MFP 180.  I had a paper jam and then my printer would not print after clearing.  If I went in settings it said it was off line or something like that.  So I unplugged it for at least one full minute.  Plugged it back in and I was back in business.  But after that it would intermittently do the same thing, just stop printing.  I could unplug and replug and get it going again, but what a pain.    I finally called HP support.  This is what they did,  logged into my computer and changed the settings and I no longer had the problem (that all seemed to start with a paper jam):

Change:   Turned off IPV6  Turned on IPV4.   Changed IP Address to Manual.

Since then no more problems.      I don't know if this will help you, but I hope so.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.