Factory Reset Officejet 8610

[jhernz]

Trying to factory reset OfficeJet Pro 8610 printer but it's taking a long time and not finishing. It has taken over 20 minutes and still sitting there. 

Please help.

Thanks,

Jhernz

[Jeet_singh · Accepted solution]

@jhernz,

Thanks for reaching out to us on HP Forums! I appreciate your concern and understand how frustrating and time consuming it can be at times. Don't worry I'll be glad to assist you.

This looks like a possible printer issue, let's try these steps one by one which should help you resolve this issue.

1. Let's perform a Hard reset on the printer. 

2. If the issue persists, I would suggest the next step would be to update the printer firmware.

3. If nothing works, I would suggest the last resort would be to perform an advanced reset on the printer.

Step1. Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Step 2: Update the printer firmware: If the issue persists, I would suggest the next step would be to perform an update on the printer. You can directly update the printer firmware from the printer control panel or download the software from our HP support website.

For more details on how to perform these steps - Click here

Step 3: If nothing works, then the last resort would be to perform an advanced reset on the printer. 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

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Let me know how it goes for further assistance,

If the issue is resolved click on Accept as Solution.

Regards,