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False paper jam

HP LaserJet P2015

This P2015 has been a very reliable printer in all ways for years.  But, today it gave me a false paper jam light and of course will not work now with that light on.  I have turned it inside out to insure there is no paper jam.  I have done everything I can think of to get it to reboot to get rid of the warning light.  Ideas appreciated.

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False paper jam

You need to check carefully any of the paper sensor flags to make sure that none are sticking. Dust in the sensors can also cause false readings.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
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False paper jam

When you power on/off or open/close cartridge door will P2015  engine turning or not?

If it's not  it may really have a paper jam somewhere.

If it is then you have a bad formatter needed to be replaced or you can bake it in the oven to see if it helps.

https://www.youtube.com/watch?v=kPDSNqFGGmI

There are several videos on YouTube that show examples of a "bake" fix for a bad formatter. This is my unscripted attempt to do the same thing. 1) I show a w...
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False paper jam

I followed the You Tube video instructing how to repair this problem by removing and baking the formatter.  It works beautifully!   The hardest part of the process is removing and replacing the side cover.  

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False paper jam

I have a HP Envy 5540 Printer and I have a jam and there is no jam 

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False paper jam

My E Mail is[edit]  I have a HP Envy 5540 Printer and I have a jam and there is no jam 

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False paper jam

@PN2020

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

 

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-envy-5540-all-in-one-printer-series/5447939/document/c043483...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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