Filter failed

[Igor2904]

I updated the operating system on my computer to OS 10.14. After that, the printer stopped working. When loading, it displays a message. On the support site, I did not find you a new driver for this operating system OS 10.14. How do i fix this problem ?

[A4Apollo]

Hi! @Igor2904, Welcome to HP forums.

I understand you are getting filter failer error on your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Does the issue persist while printing a specific document?

Have you tried printing using a different application?

Does the issue persist while printing a PDF file?

Excellent description and a great diagnosis done. It is greatly appreciated.

We are sorry to inform you that macOS support is not available for the following HP printers. Drivers are not available from the HP website or Apple Software Update, and these models do not support AirPrint. If your HP printer is no longer supported for a newer version of macOS or OS X, you might consider purchasing a new printer.

Refer the Mojave compatible printer list using this link. Click Here

Try printing from a different device and check if you are able to print.

Try disabling the firewall and antivirus if you have it on your MAC and check if it helps.

Try installing drivers using the apple software update.

1. Click the Apple menu, then click System Preferences.

2. Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

   

3. Check if the name of your printer displays in the Printers list. Do one of the following steps, depending on if the printer is listed or not.

   • If your printer is listed, remove and re-add the printer to confirm communication and to make sure the correct driver is used. Click the name of your printer, then click the minus sign  to delete the printer. Once the printer is removed, click the plus sign , click Add Printer or Scanner, click the name of your printer, then continue to the next step.

   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, then continue to the next step.

   • If your printer is not listed in the Add Printer or Scanner window, make sure the printer is connected to the Mac with a USB cable, or that it is on the same wired or wireless network as your Mac. See the Frequently asked questions in this document to resolve connection issues, try to add the printer again, then continue to the next step.

4. Click the Use or Print Using menu, then select the name of your printer.

   NOTE: 

   Selecting a Generic driver option from the Use menu can result in limited printer functionality.

   

5. Click Add to add the printer to the list.

   • If you are prompted to install software, click Download and Install to complete the installation.

   • If ‘Software is currently unavailable’ displays, click Cancel, then go to Printer and scanner software for macOS Sierra, El Capitan, Yosemite, and Mavericks (in English). If your printer is supported, go to HP Printer Drivers for macOS and OS X Mavericks and later (in English) or HP Printer Drivers for OS X Mountain Lion and OS X Lion (in English) to try manually installing the drivers.

6. Close the System Preferences window.

7. Try to print, scan, or fax, depending on your printer functionality.

Refer this article to know more information about installing the driver using apple software update. Click Here

Let me know if this works!

Have a great day! 🙂

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