• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎09-26-2018 12:13 PM - edited ‎09-26-2018 12:14 PM

HP Recommended
Product: M227FDW
Operating System: Microsoft Windows 10 (64-bit)

I have firmware 20170710 (based on the configuration page) and I see that back in May firmware 20180510 was released.  I downloaded the .exe to install it and it runs and the final result is a smiley face but when I check the printer config it still shows the older firmware.

 

How can I update?  Is there a way to update directly from the printer?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-26-2018 12:22 PM

HP Recommended

I have a customer that was unable to update the firmware on its HP printer for several days, he also used WIN 10, I recommended him to try from a different computer with WIN 7 if possible, he used a different computer with WIN 10 and it worked.

 

You can try to Update from printers menu:

 

https://support.hp.com/my-en/document/c03754273




My profile on LinkedIn

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-26-2018 12:22 PM

HP Recommended

I have a customer that was unable to update the firmware on its HP printer for several days, he also used WIN 10, I recommended him to try from a different computer with WIN 7 if possible, he used a different computer with WIN 10 and it worked.

 

You can try to Update from printers menu:

 

https://support.hp.com/my-en/document/c03754273




My profile on LinkedIn

Was this reply helpful? Yes No

‎09-26-2018 02:19 PM

HP Recommended

Thanks for the fast reply!  So I did tried it from the printer, it would not update / could not connect to service... I then tried the .exe from another computer ... and walla that worked!  Very odd but I'm updated!

 

Thanks again for your suggestions.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.