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‎10-07-2019 04:00 AM

HP Recommended
Product: MFP 125nw
Operating System: Microsoft Windows 10 (64-bit)

Hi,

     Can anyone help with Factory Reset on a MFP 125nw machine. I have installed firmware and after that printer is not function. I have performed a Factory Reset by turning the machine on and holding the lower right arrow + cross button, I now have a "Permanent Storage init" message on the screen and it has not moved from this point. The message has been on the screen for over 2 hours.

      Any help would be greatly appreciated.

2 REPLIES 2

‎10-07-2019 06:23 AM

HP Recommended

The message you are seeing is what you would normally see when doing an NVRAM reset.  That the printer appears frozen suggests that the process hung up for one reason or another.  I would unplug and attempt the process again,  you have nothing to at this point. 

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‎10-07-2019 06:37 AM

HP Recommended

I tried it again, but problem is still continue. I attach a photo. The two symbols still blinking  and display is "dead".

20191007_143228.jpg

 

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