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‎01-20-2020 01:52 PM

HP Recommended
Product: Laser Jet Pro M102w

After doing a firmware update on Laser Jet Pro M102w today all I get is a blinking green button.  When I looked to add it to my computer it now says it is a HP Laser Jet 3020 but will not print to it.  I have seen in the forums that a possible solution is a factory reset but I don't know how to do that.

 

I have tried unplugging for awhile and have also tried to update again.  The former did nothing and the later did not work because the printer is no longer seen by the software.

 

Help.

3 people had the same question
3 REPLIES 3

‎01-22-2020 07:10 PM

HP Recommended

@JohnW11

 

Welcome to HP support community.

 

I am sending you a private message with the steps to perform NVRAM reset on the printer, which are particular for your printer model. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others

Cheer.

Sandytechy20
I am an HP Employee

‎02-04-2020 07:59 PM

HP Recommended

Same happened to me! Please send the NVRAM reset instructions.

 

Thank you!

‎02-05-2020 05:51 AM

HP Recommended

@RedDelicious

 

Please check your private message 🙂

 

Thanks! 

Asmita
I am an HP Employee

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