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Laserjet 500 color M551dn

Had to remove the internal SSD-disk in my printer since the disk was corrupted and it was not possible to manage the disk from the administrator panel. So now I have the disk removed and attached to my MacBook. I can get a glimpse of the various catalogs on the disk and seeing all those make me a bit puzzled and  raise some questions:

1. Is is safe to just fomat the whole disk? 

2. What type of partition, mbr, fat32 or fat? 

Disk.png3. Where do I put the downloaded firmware (.bdl-file) after formatting?

4 REPLIES 4
HP Recommended

You have in printers service menu option to format the drive and to update the firmware. There is nothing you can do with your computer to make the drive work again because data is encrypted.




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Thank you for your quick answer. But the problem is that I cannot access thu the printer itself. I just get various error messages. I guess that the disk is pretty filled up by junk or whatever.

HP Recommended

Maybe I can clarify my issue. When the printer starts up everything runs fine until the point Disk check. When coming to 75% I get a 98.00.0C error.

So I downloaded the latest firmware clj M551_fs3.9.4_fw_230910_581427.bdl and trid to install it by accessing the administrators menu. Of course  I tried to emty the disk first even that thru the admin panel. But I got "Disk Partition Clean error".

Never the less I went on with the new firmware and tried to install it. A new errormessage appeared saying "Unsupported bundle Error 99.02.28.

 

So as you can imagine I really am in need of som sort of solution to my printing problem.

 

 

 

HP Recommended

You have disk test in diagnostic menu run it and see will disk pass or fail.




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