Function address caused a protection fault

[Reled1]

Every time I try to open the printer properties I am faced with an error that says "Function address ... caused a protection fault". I initially discovered this issue when trying to access the properties in order to print double-sided.

Things I have already tried to address the problem:

-uninstalled and reinstalled the printer

-uninstalled and reinstalled the driver

-ran the printer troubleshooter

-restarted and cleared the print spooler

-set the printer as the default printer

-removed the printer from the domain and readded it

-made sure the OS was up to date

-ran the HP print and scan doctor

Nothing has worked and I am out of ideas. One thing to note is that this issue only occurs on one user account, I was able to access printer properties without error when logged in from another account. What can I do next?

[Kumar0307]

@Reled1, Welcome to the HP Support Community!

Thank you for the detailed information. I appreciate your efforts to resolve this issue by trying various troubleshooting steps. As you are able to access the printer properties on one user account, the issue could be on the other user account. Check if you are the admin in that user account.

Make sure the printer has permission

Right-click on the printer icon, select Properties, and on the dialog that opens, choose the Security tab. (You may try this on both the user accounts)

You'll see a list of groups and users, in which you can define the following permissions for each:

• Print: This option lets users print, cancel, pause, and restart print jobs they've sent to the printer.
• Manage documents: This option lets the users also manage other user's print jobs that are waiting in the print queue.
• Manage printers: This option gives the users the ability to rename, delete, share, and choose preferences for the printer, in addition to management rights of print jobs.
• Special permissions: This option lets the users do things such as change the printer owner if it actually becomes necessary.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!