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- HP Community
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- LaserJet Printing
- Gaps in printing down left hand side of printed page - colou...

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06-28-2019 05:18 AM
When I print a page whether it is colour or black and white, there are 4 /5 smudges / gaps in the printing which appear down the left hand side of the page.
I have done the prescribed cleaning process on the settings option on the printer but this has not improved the problem. As it seems to be a fairly closed printer, I can't see where to get access to clean anything else.
Thank you
06-28-2019 07:04 AM
sounds like a bad fuser, can you post a picture?
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
06-28-2019 08:54 AM - edited 06-28-2019 09:52 AM
Based on the spacing, fuser or toner cartridges. This really looks consistent with a delaminated fuser roller. Not unheard of on this series of printers. If your page count is low enough you may be able to get HP to cover this under a warranty exception but you will have to chase them for that.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
06-28-2019 10:49 AM
OK. Thank you for your help. The toner cartridges are replaced only with HP products and I checked them again today to make sure they all looked alright. I'll check the date of purchase but I fear it will be out of the warranty period but will also check the copy count and see if I can get anything from HP although I'm doubtful.
From your experience do you think it is most likely the fuser?
06-28-2019 11:34 AM
Based on experience I would say 99% sure it is fuser.
Repetitive defects that occur every 57 mm (2.24 inches) will be fuser related.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.