Genuine HP Cartridges coming up 'Unauthorized Supplies'

[KurtCNC]

I replaced all four cartridges in my M277DW laser printer with brand new HP brand cartridges (all 201X) and now I'm getting an "Unauthorized Supplies" message on my printer.  I tried the different resets (remove plug, wait, etc. and a factory reset) but neither made any difference. I did get an authorization prompt once on my PC but when I went to authorize them, it came back with 'Risks Detected'. They are 100% Genuine HP Cartridges so I'm getting a bit frustrated. Any help would be greatly appreciated.

Thanks,

KurtCNC

[Riddle_Decipher]

@KurtCNC

Thank you for choosing the HP Support Forums, a community energized by solutions, as we are eager to help resolve your concerns,

I am @Riddle_Decipher and I'm at your service (Like a Genie, however, without magic powers) 😉

Here's all you need to know and do:

Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and protect the cartridges that are installed from theft.

• Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible print quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel displays a message that the cartridge is unauthorized and it provides information explaining how to proceed.

• Cartridge Protection: This feature permanently associates toner cartridges with a specific printer, or fleet of printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel displays a message that the cartridge is protected, and it provides information explaining how to proceed.

     CAUTION:

  After enabling cartridge protection for the printer, all subsequent toner cartridges installed in the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the feature before installing the new cartridge.

  Turning the feature off does not turn off protection for cartridges that are currently installed.

Both features are off by default. Follow these procedures to enable or disable them.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE (Follow all steps under > Enable or disable the Cartridge Policy feature)

(By the end of this article all the issues should be resolved)

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[KurtCNC]

I shouldn't have to disable this feature. I paid $400 for four genuine HP cartridges from an authorized supplier. I have serial numbers for all of them and confirmed on HP's website that they are genuine. I expect this printer to recognize these cartridges.

[Riddle_Decipher]

@KurtCNC

Thank you for replying,

I appreciate your time and efforts,

As mentioned before, the solution is mentioned in the article shared earlier, you may want to go through the steps to start using the cartridges!

Here're the steps again:

Use the printer control panel to enable the Cartridge Policy feature

1. Open the menus by touching or pressing the Setup  button or the OK button on the printer control panel.

2. Open the following menus:

   • System Setup

   • Supply Settings

   • Cartridge Policy

3. Select Authorized HP.

If the issue persists, please go through the link shared earlier to resolve the issue,

Let me know if the issue persists, even though you've gone through all the steps within the article.

(We shall troubleshoot as a team, fight till the end and emerge - "victorious")

If you would like to thank us for our efforts to help you, 

 Feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

[KurtCNC]

The procedure you sent is how to enable and disable the cartridge policy feature and cartridge protection feature. The Cartridge Policy feature IS already set to 'Authorized HP'. It appears in my case, I can disable the cartridge policy feature, use my printer, but lose the ability of knowing how much toner I have left. An important feature as far as I'm concerned, which is why I stuck with genuine cartridges. They should work in my printer. I'd like to know how to get them to work how they are supposed to.

[KurtCNC]

BTW, I did go to the Cartridge Policy setting and changed it to 'Off'. I now get the message on the printer AND on my PC "Used or Unauthorized Cartridges Installed" and I am unable to see cartridge information or the toner amount. When I set it back to Authorized HP, the "Unauthorized Supplies" message returns.

[sandytechy20]

@KurtCNC

I see that you were interacting with @Riddle_Decipher. I'd like to help.

Thanks for the reply.

I appreciate your time and effort.

Update the printer firmware to fix this issue.

Refer this HP document to update the printer firmware:- Click here

Let me know if that helps.

If this helps, please mark my post as an accepted solution so that it benefits several others.

Cheers.