HP 1020 shared printer not printing of MS office file

[itrajesh]

Hi, i'm rajesh and i have a HP 1020 plus laser printer they are shared to same one but not printing the MS office files but also printing the pdf files, pls help me.

[asmita6658 · Accepted solution]

@itrajesh

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are unable to print from MS Office applications.

Don't worry, I'm here to help! To better assist you -

1) Are you getting any error? 

2) Have you tried any troubleshooting steps before posting? 

While you respond, let's try these steps -

Step 1 Download and run HP Print and Scan Doctor -

Click on this link to download the HP Print and Scan Doctor.

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

Have a great day!

[itrajesh]

Dear Amritra,

It's working thank you for your support.

[asmita6658]

@itrajesh

Happy to hear that 🙂 I truly appreciate your time and patience in getting this resolved.

If you need further assistance feel free to reach out to us.

Have a great day!