HP 1102w not working

[norm4]

When I try to print I get a message saying the printer is not connected. It is! I've run the Windows printer problems thing which says there's a problem with the printer that Windows can't solve. Contact your network administrator. But that's me and I have no idea what to do. The network is just the Wi-fi in my house which seems otherwise OK. Can you help me? Thanks.

[asmita6658]

Hello @norm4

Thank you for posting on the HP Support Community. I'll be happy to help! 

I'd suggest we try re-installing the printer driver and connect the printer to the network.

Let's try these steps - 

1) In the search box, type and open "Uninstall a Program". 

2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here. 
15) Connect the USB when you are prompted to and follow the on-screen instructions. 

You may also refer to this document for steps - HP Printers - Changing from a USB to a Wireless Connection

Hope this helps!

Let me know how that goes.

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Have a great day ahead 🙂

[norm4]

Thanks for your suggestion. I've followed it as best I could and have downloaded the file you said to. I then clicked on it and nothing happens. Also, Windows doesn't detect any HP printer on my system.

What's next?

[asmita6658]

@norm4

Thanks for getting back to us. 

Please try these steps -

1) Right-click on the Start or the Windows icon and open run. 
2) In the Run box, type %temp% and hit on "Ok". This will open the "Temp" folder.
3) Select "Date Modified" to "Today" and look for a 7z.... folder. 
4) Open the folder and look for a .msi file. 
5) Right click on it to install. 

Try running the downloaded file in compatibility mode. Once the driver is downloaded, right click on the download in the browser and then click on "Show in folder". Right click on "Properties" and then click on the "Compatibility" tab. Select, "Run this compatibility mode for:" - Windows Vista. Also, check the box for "Run this program as an administrator". 

Let me know.