Solved: HP 252dw poor print quality - HP Support Community

ben8325 · ‎08-21-2019

I have a hp color laser jet pro printer model m252dw and the print quality is poor. When I do a printer self test it prints ok but when printing colors from my computer using window 10 it just is not the same as the picture. The problem happens when printing from two different computers. I have drived 5 different drivers that hp offers on there support page. HP say they will not support the printer if I do not use genuine hp toner. I am returning 8 toner cartridges of ink. I do not think it is the ink but may try hp ink because of no other explanation. I have tried compatibility mode with no improvement. Got any other idea?

Repairatrooper · ‎08-23-2019

First off, this is not a production machine and you will rarely get output that matches to your screen unless you get a custom color profile developed and have your printer and screen color matched. Program you are printing from can also have a huge impact on the color output. There are also driver settings that allow you to chose whether the computer or the printer handles color.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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Repairatrooper · ‎08-23-2019

First off, this is not a production machine and you will rarely get output that matches to your screen unless you get a custom color profile developed and have your printer and screen color matched. Program you are printing from can also have a huge impact on the color output. There are also driver settings that allow you to chose whether the computer or the printer handles color.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

ben8325 · ‎08-24-2019

Thank you for your input. Fixed at last

HP 252dw poor print quality

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