11-19-2019 08:12 AM
HP 477DW -
We have a brand new printer we are attempting to replace a depleted cartridge. We are receiving "There is a problem with the supply system. Try replacing the affected cartridge with a different, non empty cartridge"
1. We have attempted to replaced the cartridge with both Genuine HP ink cartridge - 972A and 972X
2. The Printer recognizes the new cartridge is installed but errors with a "Cartridge Problem" and shows the cartridge as empty.
3. Removed, inspected both and reseated with no change to issue.
Your assistance is greatly appreciated.
11-19-2019 09:50 AM
If you replace the depleted cartridge does it recognize properly? If so then likely you just have a bad cartridge and will need to have the vendor or HP replace it.