HP 477DW - Not recognizing new cartridges - HP Support Community

MichaelHillier · ‎11-19-2019

HP 477DW -

We have a brand new printer we are attempting to replace a depleted cartridge. We are receiving "There is a problem with the supply system. Try replacing the affected cartridge with a different, non empty cartridge"

1. We have attempted to replaced the cartridge with both Genuine HP ink cartridge - 972A and 972X

2. The Printer recognizes the new cartridge is installed but errors with a "Cartridge Problem" and shows the cartridge as empty.

3. Removed, inspected both and reseated with no change to issue.

Your assistance is greatly appreciated.

Repairatrooper · ‎11-19-2019

If you replace the depleted cartridge does it recognize properly? If so then likely you just have a bad cartridge and will need to have the vendor or HP replace it.

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MichaelHillier · ‎11-19-2019

We've replaced the cartridge with two different ones - 972a and 972x

Both received the same errors.

Printer recognizes the cartridge type installed but errors with "Cartage Problem" and shows the cartridges as empty.

HP 477DW - Not recognizing new cartridges

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