HP C3180 DOES NOT LOAD THE PAPER. PAPER IS IN TRAY, BUT PRINTER SAYS "NO PAPER".

[xylopunk]

HP C3180 DOES NOT LOAD THE PAPER.  PAPER IS IN TRAY, BUT PRINTER SAYS "NO PAPER".   ANY IDEA WHAT THE PROBLEM IS?

[KrazyToad]

@xylopunk

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that you are getting the error NO PAPER on your HP Photosmart C3180 Printer

I'll try my best to help

I suggest your remove all the papers and perform a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed
 

Then put back the papers and adjust them with the paper guides

Try printing a Test Page

1. Press the Setup button on the printer.

2. Depending on what product you have, perform one of the following:

   • Press the arrow key to select Print Report and then press OK.

   • Press the arrow key to select Self Test Report and press OK.

If the issue persists try these steps

1. Press the Power () button to turn off the product.

2. Verify the input tray is empty, and then check for paper jams, bits of paper, and other obstructions, gently removing any obstructions.

3. Lift the top door or the front cover, depending on the product, to access the print carriage, and then check for any obstructions in the paper path.

4. Gently remove any paper or other obstructions from the paper path you might find, and then close the print carriage access door.

5. Open the rear access door.

6. Gently remove any paper or other obstructions from the paper path.

7. Check the spring-loaded rear access door rollers to verify that they are clean and can be rolled.

8. Check the paper rollers inside the rear access and verify that the rollers are clean and roll upwards.

9. Check the star wheel assembly inside the printer on the output side of the carriage. Verify that it is in good condition and clear of paper bits or other obstructions.

      NOTE: The star wheel assembly is located inside the printer on the output side of the carriage. The star wheel assembly is a set of small, star-shaped wheels on top and rubber rollers on the bottom. The assembly grips the printed side of the paper, and moves the paper to the output tray after printing.

10. Replace the rear access door and verify that the rollers on the door and the rollers inside the rear access of the product are "matched up" with each other.

11. Press the power () button to turn on the product.

|If the issue persists, please contact our Phone Support for upgrade options

1) Click on this link - www.hp.com/contacthp/ 
2) Click on "Continue as guest". 
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Click on "Show Options". 
Fill the web-form. A case number and phone number will now populate for you.

Keep me posted how it goes

Thank you 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted"