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‎07-07-2017 07:37 AM

HP Recommended
Product: HP CP3525

Does not connect to network, network port was tesed with laptop and is working,

switched network card to another CP3525 and it works in that unit , take the working unit network card and install it into

unit not working still get not connection

what would be the next thing i should try?

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2 REPLIES 2

‎07-07-2017 07:46 AM

HP Recommended

Cold reset the product and see if you can pull a good IP address:

https://www.fixyourownprinter.com/posts/73873

 

If no IP address then something on the printer may be burned out such as the formatter board since you already confirmed the NIC can work from a 2nd printer.  In that case it may be easier to salvage the machine than to repair it depending on your budget and time requirements.

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‎07-07-2017 08:06 AM

HP Recommended

Thank you

I will go out and give it a try today and followup

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