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‎01-20-2018 12:23 PM

HP Recommended
Product: HP Color LaserJet Professional CP5225 Printer series
Operating System: Microsoft Windows 7 (64-bit)

Have issues right out of the box. I have a HP Color Laserjet CP5225N printer. It prints with a quarter of the page faded (bottom quarter), and sometimes has a "incorrect paper size" warning even though the correct paper size is in the correct tray and the correct paper is selected in the program printed from. I have reinstalled drivers, checked toner levels, swapped toners, printed test sheets (with same problem), and run printer through cleaning process. Any thoughts?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-20-2018 09:58 PM

HP Recommended

If this machine is still under warranty i would suggest to have it looked at by HP.They might be able to help with repairs or a replacement should there be a machine problem.Hope this helps.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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View solution in original post

1 REPLY 1

‎01-20-2018 09:58 PM

HP Recommended

If this machine is still under warranty i would suggest to have it looked at by HP.They might be able to help with repairs or a replacement should there be a machine problem.Hope this helps.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
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