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The printer had a paper jam, so I opened up the back and pulled out the paper. I had also pulled out Tray 2 and when I went to slide it back in I found a broken bit under the printer. It looks like a roller, and I've found replacement rollers that look the same, but I need to know exactly what tray the roller is for, unless they are all the same and there is no difference between the trays? How can I figure out where the roller came from? Or can anyone identify the roller from the photograph?
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Accepted Solutions
HP Recommended
That is the tray 2 separation roller. You will need to replace it as it is damaged. It sits under the pickup roller in the back of the paper tray cavity.
https://support.hp.com/ca-en/document/c02680140
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
That is the tray 2 separation roller. You will need to replace it as it is damaged. It sits under the pickup roller in the back of the paper tray cavity.
https://support.hp.com/ca-en/document/c02680140
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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