HP Color LaserJet CP1515n Repair

[Michaelyx]

Hallo!

Der Drucker hat plötzlich kein Papier mehr eingezogen. Die Geräusche sind wie immer beim Einzug des Papiers, aber der Vorgang wird endlos wiederholt und dabei wird kein Papier eingezogen.

Die Einzugrollen wurden durch neue ersetzt. Dies hat keine Lösung des Problems gebracht.

Der Techniker meinte es könnte das Getriebe defekt sein und daher ist eine Reparatur nicht möglich.

 Finde das weder nachhaltig noch zufriedenstellend.

Wer will helfen?

[Raj_05]

Hey

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an online translator of your choice to post in the language of our Community.

Thank you for your understanding.

Regards

[Michaelyx]

THX for the advise Raj_05! Here is my posting again in English:

Hi all! I’m having an endless paper feed issue with my HP Color Laser Jet CP1515n.

The printer makes the usual feeding sounds, but it just keeps looping without actually grabbing any paper. I already replaced the pickup rollers, which didn't help. A technician told me the internal gear might be broken and claimed it’s unrepairable. 

I really don't want to throw away an otherwise good device. Can anyone help me troubleshoot or suggest a fix? Any advice is welcome!

[Kuroi_Kenshi]

Hi @Michaelyx,

Welcome to the HP Support Community!

Thanks for reaching out!

Thanks for sharing the details about your HP Color LaserJet CP1515n. Since you’ve already replaced the pickup rollers and the issue persists, it’s possible the feed mechanism or internal gear is indeed worn. 

Before we conclude it’s unrepairable, I’d like to check a couple of things with you.

First, have you already reached out to HP technical support? If yes, please provide the case ID via private message so I can look into what has been done and assist you accordingly.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

Meanwhile, here are some basic checks you can try:

Clean the paper path:

Remove any dust or debris inside the tray and feed rollers.

Check paper type and tray: 

Ensure you’re using supported paper sizes and weights and that the tray guides are snug against the stack.

Inspect separation pad: 

If worn, it can cause endless feed attempts.

Run printer diagnostics: 

Use HP’s built‑in reports to see if any mechanical errors are logged

Please refer to the below link for further assistance:

https://support.hp.com/nz-en/document/ish_6496773-6496872-16

Take care and have an amazing day ahead! 🚀

Best regards,

Kuroi_Kenshi