HP Color LaserJet MFP M180nw infinite printing

[emanuel666]

Hello, I’m having an issue with the printer or the driver I’m not really sure. for some reason when someone send 5 or more copies of the same document, the printer start printing nonstop using all the sheets of paper available.
This printer is configured with a static IP address. It’s weird because if cancel the job, keep printing. it’s like if some computer where sending the job over and over again ( all computers that use this printer have 0 jobs in queue when this happen),When I turn off the computer and turn it on again and removing the Ethernet cable fix the issue until I connect the Ethernet cable again then it start all over again with the nonstop printing.

I already have the latest firmware available with the printer and tried the latest driver, even with the universal HP driver its happening. What I had been doing is changing the IP address of the printer and reinstalling the drivers.
i hope you guys can help me, I had a different problem with this printer before and I found the solution here.
Thank you in advance for your support

[John_Getzke]

Your users are somehow sending jobs to the printer and requesting multiple copies.  That would explain why canceling the job does not stop the printer from printing, it already recieved the command to print more copies.  This is likely a driver/firmware conflict.

You mentioned trying a UPD.  There are both PCL and Postscript UPDs.  Try the other one and see if the problem persists.

> When I turn off the computer and turn it on again and removing the Ethernet cable fix the issue until I connect the Ethernet cable again then it start all over again with the nonstop printing.

If the jobs only print when the PC is connected to the printer then that suggests the jobs are being sent from the PC, not stored in memory of the printer.  I would recommend pausing the print queue on one of the PCs for a test.  Submit a print job.  Observe the statistics of the print job once it is queued up.  Make sure there are a reasonable number of pages and file size tied to it before it hits the printer or print server.  Then release and observe what happens.

There are multiple ways a machine can send print jobs to a printer.  Your users might be leveraging more than one queue at a time depending on how they are printing.  This might be an application configuration issue.  Watch the user click through thier normal printing process and observe anything unusual.  They might think what they are doing is normal when it is now causing problems with the new firmware and driver versions.  

This theory is also consistent with your practice of changing the IP address of the printer as a workaround.  When you change the IP any old queues on the PC may not know about it, atleast for a while.  This would eliminate the extra queues and print jobs that are causing the problems until something comes along and repairs the bad connection.