• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more

‎05-11-2026 01:38 PM - edited ‎05-11-2026 01:50 PM

HP Recommended

Dear Support,

 

We have massive issues with HP Color LaserJet Pro 4202 model. The printer constantly get’s unresponsive and drops the Ethernet network connection every 3 to 5 days. The device suddenly drops all ping connections and get’s unavailable in the network. Network printing and accessing the Embedded Web Server is no longer possible. Users have to hard power off the device every 3 to 5 days! Sleep After Inactivity has been set to 30 and 60 Minutes. We completely turned off sleep mode to no avail. A static ip4v address has been properly configured. This is not network issue, it’s a firmware issue. Somehow the HP Color LaserJet Pro 4202 freezes when it enters into sleep mode.

 

The latest firmware version 6.28.1.47-202603112313 has been installed. The device model is a total nightmare. Network freezes is a serious bug. Reliable network printing is essential to us.

 

How can we fix the issue? 

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.