• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended
HP Color LaserJet Pro M452nw
Mac OS X 10.11 El Capitan

HP Color LaserJet Pro M452nw does not support auto duplexing, but I can MANUALLY print both sides of an 8.5x11 by reinserting paper after  printing the first side.  I design greeting cards, and need to print both sides of a 9.25x6.25 sheet of paper, but no matter what setting I use, the entire image on both sides runs off the page. I am using inDesign CS6 on a Mac OS10.10.5 Yosemite, and have attached screenshots of the print dialog screens. Have tried all combinations of print settings, page position, paper size, and I still cannot get front and back to line up, or print completely on the page.Screen Shot 2020-11-16 at 5.54.36 PM.pngScreen Shot 2020-11-16 at 5.54.17 PM.png

2 REPLIES 2
HP Recommended

Do you have the paper settings on the printer itself set for that size? If not, the printer is likely trying to print on A4 or letter size and shifting the image. You need to set the paper size on the printer to 6.25 x 9.25

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Hi, thanks for the quick reply. The printer (hardware) setup  only has 3 options, letter, Legal, A4. The software allows custom sizes, but  I can't see a way to change the paper size on the printer itself? 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.