HP Color LaserJet Pro MFP M277n - "Incompatible <color> supply"

[XTC-ETO]

Dear all,

I  tried to change Cyan ink, but there is an error:

HP Color LaserJet Pro MFP M277n - "Incompatible <color> supply"

I read something about wrong registration of the printer and ink (can be ROW or EMEA). I have both of them, but does not matter which one I put inside, it shows me same error.

Any hints or idea?

Thank you in advance!

Jerko

[Riddle_Decipher]

@XTC-ETO Here's the solution to your concern, please follow the below steps:

1. Determine the zone in which the printer is physically located: EMEA or ROW.

   

2. Access the printer Event Log to identify the codes associated with the “incompatible supply” message. There are two errors that are specific to regionalized cartridges:

   NOTE: 

   A “10.430x” or a “10.431x” message will be reported in the EWS Event Log and the printed event log found on the Service page. X indicates the specific cartridge: (0=Black, 1=Cyan, 2=Magenta, 3=Yellow).

    

   Example: Error code 10.4301 means that the printer is regionalized for EMEA and the cartridge in question is Cyan.

   • 10.430x – Printer is regionalized for EMEA.

   • 10.431x – Printer is regionalized for ROW.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD

(By the end of this article all the issues should be resolved)

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