HP Color LaserJet Pro MFP M277n stuck in a cleaning & print loop

[Ryanzim]

 HP Color LaserJet Pro MFP M277n - after printing one page the printer keeps going into a cycle, showing cleaning mode and then reprints the same page over and over.

[Dvortex · Accepted solution]

Welcome to HP Support Forum. I hope you're well @Ryanzim

Thanks for stopping by the HP Support Forums! I will do my best to assist you with this issue 🙂

I see that your printer is stuck on a constant loop of cleaning the printer. First off, try and perform a hard reset as suggested below:

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.
   

If the issue persists, I'd suggest you completely reset the printer to try and fix the issue. I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Let me know how it goes. Good luck!

Cheers 🙂

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