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‎07-25-2021 11:26 AM

HP Recommended
Product: HP Color Laser Jet MFP 281cdw
Operating System: macOS 10.15 Catalina

After a recent firmware upgrade my Color Laser Jet MFP 281 will not print PDF documents from Mac Preview or any other app. Also after printing one document from other apps it will no longer print anything until it is is rebooted. I have tried to reset to defaults and update firmware again. But printing either from wifi or from direct wired/ethernet also does not matter. The problem remains. I have had this printer for a few years and it has worked fine, only after recent firmware upgrade have I had this problem persist and only get worse i.e. prints one document then the next print of the same document the printer will not print the document. 

 

Appreciate any guidance on a resolution. Thx. 

Category:
2 REPLIES 2

‎07-28-2021 11:06 AM

HP Recommended

Hi @rkul,

 

I'd like to help!

 

I understand the printer only prints one page and then quits.

 

To assist better-

  1. Are you able to make multiple copies?
  2. Have you tried printing from pages?
  3. Could I know the other applications you tried printing from?
  4.  Is there antivirus software installed on your Mac?

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

‎07-28-2021 03:24 PM

HP Recommended

What firmware revision do you have installed? 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
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