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‎07-05-2019 11:23 PM

HP Recommended
Product: HP Colour Laserjet CP 2025dn
Operating System: Microsoft Windows 10 (64-bit)

I have faced network connectivity issued with HP colour laserjet cp2025 printer.Printer configured with static IP. Some time printer not pinging/ not able to print from computer  till i manually restarted the printer. Also i have seen that on that time control panel button on printer also not functioning,  if i restarted the printer then control panel functioning and i am able to ping from computer.  I have stop power save mood in printer. But not resolved my issue. 

5 REPLIES 5

‎07-06-2019 09:10 AM

HP Recommended

Check the port type being used by the printer driver.  If the port name is WSDxxxxxx, you will want to manually change this to a TCP/IP port as WSD ports are notoriously unreliable for communication. 

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎07-07-2019 05:24 AM

HP Recommended
  • Printer port is TCP / IP. So what is the next steps to diagnosis the issue.

‎07-07-2019 06:18 PM

HP Recommended

Ensure you have the current firmware and if yes, try performing a factory reset or an NVRAM reset.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎07-07-2019 08:15 PM

HP Recommended

Can you share me the latest firmware version link and Factory reset procedure for this HP model. Then it will be helpful for me. 

‎07-09-2019 10:54 PM

HP Recommended

Latest firmware version update and Factory reset done but still issue remaining same.

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