HP Deskjet Pro 400 I cannot get printer to print Tax forms 1... - HP Support Community

bjcrts · ‎02-01-2020

I cannot get printer to print Tax forms 1099 there is no paper size that matches. No matter what paper size I choose in preferences I get error messages that there is an "unexpected paper size in tray".

Repairatrooper · ‎02-01-2020

Clarification needed, what size paper do you have loaded have you set the tray settings on the printer itself to match that paper size? Secondly, what paper size are you trying to print from the application.? Does a configuration page from the control panel of the printer print properly?

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bjcrts · ‎02-01-2020

That's the problem. As I stated in question, there is no matching paper size.
Yes, I have set the tray size to fit the paper size of the tax form. When I go to preferences there is no paper size 8x11.

Repairatrooper · ‎02-01-2020

8x11 would be a custom sure and you would have to define it and set the printer for custom paper size.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

bjcrts · ‎02-05-2020

I tried that and it still doesn't work. I gave up.

HP Deskjet Pro 400 I cannot get printer to print Tax forms 1099 there is no paper size that matches.

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