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‎04-16-2019 07:48 AM

HP Recommended
Product: HP Envy 120
Operating System: iOS 12 - 12.0.1

I unplugged my printer all night long. Tried to took off my cartridges but they’re on the corner, unable to do something. Even if I click everywhere, I can push on/off but still the error code appears 

3 people had the same question
1 REPLY 1

‎04-16-2019 12:41 PM

HP Recommended

See the documentation:

https://support.hp.com/us-en/product/HP-ENVY-120-e-All-in-One-Printer-series/5203208/model/5203209/d...

 

If Step 1 does not resolve the problem then you will have to service the printer for step 2.  These little inkjets are not made to last so do not spend too much time trying to fix the problem.  Take advantage of your warranty if you have any remaining as the first step.

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