HP Envy 4520 All-In-One Printer - Blank Screen

[SwetNot]

Printer will print via USB connection, however I am unable to connect it back via wireless due to the from screen is blank. I have tried everything I have seen online, but nothing has resolved my issue.

Thanks

[sandytechy20]

@SwetNot

Welcome to HP support community.

Restore Network settings

Press setup menu on the printer display > Printer Maintenance > Restore > Network.

Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication

1. From the printer control panel, touch (Wireless).

2. Touch (Settings.

3. Touch Wireless Settings.

4. Touch Wireless Setup Wizard.

5. Follow the display instructions to complete the setup.

Update the printer firmware

Refer the steps mentioned in this HP document for the steps to update the printer firmware:- Click here

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[SwetNot]

Hi,

The solutions offered will not work as the touchscreen is blank. Have tried all suggested solutions and none work. I called Support and they were not able to assist either, told me the unit had gone bad and I needed to purchase another printer.

[sandytechy20]

@SwetNot

Yes, if the printer is defective and out of warranty.

You will might have to buy a new one.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[SwetNot]

Whether out of warranty or not, should be able to purchase replacement part. Just an FYI, this printer was not used enough from time of purchase for the touchscreen to go out. This could be seen as I am an Instant Ink customer.

Thanks for the feedback.

[sandytechy20]

@SwetNot

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.