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‎10-25-2019 10:52 AM

HP Recommended
Product: HP Envy Photo 7855

My printer continues to boot up with a blue screen on the main display panel with the B8D77066.  What does this mean?

1 REPLY 1

‎10-28-2019 10:41 AM

HP Recommended

@Altaiguy1

 

Welcome to HP support community.

 

Remove the ink cartridges, and reset the printer

  1. Remove the ink cartridges from the printer.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait at least 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn the printer on.

  7. Reinsert the ink cartridges, and then close the ink cartridge access door.

  8. If you receive a prompt to print a calibration or alignment page, do so.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

 If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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