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03-01-2020 09:52 AM
@Danilosteel, Welcome to HP Support Community!
We advise you to post your question in English to ensure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.
Or, if you prefer, you can visit the HP Support website, to find the support channel for your region.
If you would like to thank me for my efforts to help you, feel free to give me a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as Solution" button.
Have a great day!
TEJ1602
I am an HP Employee
03-30-2020 01:14 AM
@shenfil, Welcome to HP Support Community!
We advise you to post your question in English to ensure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.
Or, if you prefer, you can visit the HP Support website, to find the support channel for your region.
If you would like to thank me for my efforts to help you, feel free to give me a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as Solution" button.
Have a great day!
TEJ1602
I am an HP Employee