• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎04-29-2019 08:25 AM - edited ‎04-29-2019 09:17 AM

HP Recommended
Product: HP LJ Pro 400 MFP M425dw
Operating System: Other

Working:
* Copy, printing, scan and fax, without paper feeder are working.


Not working:
* Paper feeder from HP LJ 400 MFP M425dw not working.

 

Replacing the ADF maintenance kit on the HP LJ 400 MFP M425dw, dont change this.

ADF Maintenance Kit E-A8P79-65001, consist of:
1x CF288-60015
1x CF288-60016
1x CF288-60021

What can I do ?:
* wrong device setup ?
* paper sensor not working ? How to open the document feeder ?
* cabel between scanner unit and paper feeder not connected ?

 

2 REPLIES 2

‎04-29-2019 11:13 AM

HP Recommended

Our experience is that the cable between the ADF and the scanner board is likely bad. This product only has the option to replace the whole ADF assembly.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎04-29-2019 11:21 AM - edited ‎04-29-2019 01:57 PM

HP Recommended

I like to open the document feeder of the HP LJ, which is shown on page 22 of follow pdf file:
https://arbikas.com/pub/media/locator/HP-LJ-M425-Pro-400-parts_list.pdf

Now i looking for how to open.

Do you mean one of the two cable which shown on follow picture: (the flat black one or the multi color one)

https://images-na.ssl-images-amazon.com/images/I/41adOq%2B7ihL.jpg


Do you mean with the scanner board, the pcb which have a Ethernet connector, the USB for USB Stick and USB for printer connecting ?

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.