HP Laser 1102w : no access to the HTML Config page

[GeoffStansfield]

Hi! The discussion https://h30434.www3.hp.com/t5/LaserJet-Printing/HP-Laser-1102w-trouble-connecting-wifi-with-Mac/m-p/... is almost exactly my problem, so I have followed the advice till I got stuck.

The printer is set to factory defaults, no SSID and authentication for the wireless - which is what I am trying to set up.

Everything goes fine to set a new printer (System Preferences), choose it and get to the screen for the Options, Utility, Open Printer Utility. Click the HTML Config tab ........ and I don't get an HTML page displaying in my browser.

Just checked, and the same (no HTML config page) for the printer connected to USB (but thankfully that is still working).

I have downloaded and installed HewlettPackardPrinterDrivers5.1.dmg

I use Firefox Quantum 57.0.1 (64 bit) and it is set as my default browser. Perhaps a config issue there????

Any help would be most welcome!!!!

[The_Fossette]

Hi @GeoffStansfield,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that you are having issues setting up your printer wirelessly on your Mac computer.

I'll be glad to help you 🙂

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?

Meanwhile, please follow the steps in the below article and check if it helps.

http://hp.care/2wWkijc

Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Good day! Take care 🙂

Cheers!

[GeoffStansfield]

Hi there! Glad for your response.

The problem occurred when I moved and have to connect through a different WiFi router.

I allowed Firefox to do an update.

App store shows updates outstanding for garageband and Itunes / Safari and security update 2017-005 10.11.6

Followed links and got to https://support.hp.com/us-en/product/hp-laserjet-pro-p1102-printer-series/4110394/model/4110306/docu... which is great.

Reveals the problem that the Wireless button on the printer flashes, does NOT go steady, times out.

I will try to relocate the printer closer to the router - in case it is a signal strength issue - and test again.

Will let you know what happens.

Regards, Geoff

[GeoffStansfield]

Hi there! Finger problem - I thought I had responded earlier but can't find my response on the forum.

The links you supplied were helpful. Working through shows a problem : The Wifi light never goes steady - showing no contact is being made, which would explain everythig!

I have ruled out a distance / signal strength issue. Will try to dig out the router that worked at the old location - and see if that reveals a make / config / protocol issue.

[Jeet_singh]

Hi @GeoffStansfield,

It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

Please take your time and get back to me with the results,
 
I'll be awaiting your response and would be glad to help.
 
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards,

[GeoffStansfield]

Hi Jeet! Found the old router, powered it up. The printer still does not give a steady WiFi light and times out.

I am starting to suspect a hardware issue.

[Jeet_singh]

Hi @GeoffStansfield,

It looks like the printer and the laptops are connected to different networks. Or else, might be some issues with the IP address. Let's start with a network power drain on the printer. Here are the steps:

1.      Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.

2.      Wait for 2-3 minutes.

3.      Now turn on the modem if present. Wait till all the lights are steady and idle.

4.      Then turn on the router. Again wait for a couple of minutes so that the lights are all steady.

5.      Then turn on the printer and other devices.

Now, check the IP address of the printer again. Try accessing the printer EWS now and see if that works.

If still cannot access the network, then it could be possible that the printer and the laptops are connected to different networks. Follow the steps below to reconfigure the printer wireless setup.

1. Press the Power button to turn on the printer.

2. Touch the right arrow  to display the second navigation screen.

3. Touch Setup , and then touch Network.

4. Touch Wireless Setup Wizard, and then touch Continue. (It might say that the wireless is already configured, but ignore and proceed) The Wireless Setup Wizard searches for networks and then displays them in a list.

5. If necessary, touch the down arrow  to scroll through the network names until you find yours.

6. Touch the name of your network, and then touch OK. (Check the network on your laptop to make sure you are connecting to the same network)

7. If prompted, enter the WEP key or WPA key to connect the printer.

If you have followed the steps suggested and still having the issue. I would suggest the next step would be to perform an advanced reset on the printer.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,