HP Laser Jet Pro CM1415fnw won't print (offline message)

[daleary]

On an irregular basis, my laserJet pro won't print and it gives an Offline message in the print dialogue box in MS Word. If I turn the printer and then back on then all is good. Can you suggest a remedy?

[Gemini02]

Greetings @daleary,

Thanks for accessing the HP Support Forums for extra support! I see that you are experiencing issues with the printer going offline. I will do my best to assist you with this issue.

Give this document a try: Printer is Offline (Windows).

If the printer is networked, I would setup a static IP. Go to Solution four: Assign your printer a static IP address: Printer Does Not Maintain Wireless Connection.

If you are still having issues, let me know how the printer is connected.

If this helps you to reach a solution, please click the "Accept as Solution" button. If you wish, to say thanks for my effort to help, click the "Thumbs Up" to give me a Kudos. Please let me know the outcome. Have a nice day!

[daleary]

Greetings in return @Gemini02

The document you suggest reading (Give this document a try: Printer is Offline (Windows)) gives an error message. Could you provide another link?

With thanks.

daleary

[Gemini02 · Accepted solution]

Hi @daleary,

I was able to open the link in Chrome. Maybe try it, if you are still having issues. Here is the link again: Printer is Offline (Windows).

Thanks!

[daleary]

Thank you for your assistance.

@daleary