HP LaserJet 1025 color error message "filter failed"

pestsova · ‎10-18-2019

I have an HP Laserjet CP 1025 color connected via a USB cable to a Mac on Mac OS 10.15
I downloaded the driver for this printer from the site, but I get a print error message, "filter failed" when the document is sent for printing.
Can anyone offer any help?

TEJ1602 · ‎10-21-2019

@pestsova, Welcome to HP Support Community!

I understand you are not able to print from Mac due to the error "filter failed" and I'll be glad to help you out.

Let's try removing the printer using HP Easy Start uninstaller and re-adding the printer driver. Here is how to do it:

1.) Go to 123.hp.com/setup, and then click Download.

2.) After the software downloads, open HP Easy Start.

3.) Click File, and then select Uninstall HP Software... from the menu.

4.) Read any warnings that display, and then click Continue.

5.) When prompted, type your administrator user name and password.

6.) HP Uninstaller removes all HP printer software previously installed.

7.) If you are reinstalling the HP printer software, click Set Up New Device, and then follow the instructions to install the printer with HP EasyStart.

Once the software and driver are removed, use the steps below to add a compatible driver:

1.) Download and install HP Printer Drivers v5.1 for OS X from here.

2.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

3.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

4.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

5.) Click the plus sign , click Add Printer or Scanner, click the printer name.

6.) Click the Use or Print Using menu, select the name of your printer in the pop-up menu. Then click Add.

7.) Try to print.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

TEJ1602
I am an HP Employee

pestsova · ‎10-21-2019

thank you very much for your response!

I did everything as you wrote, but it did not help. I did it again, but it did not work either.
When sending to print, this error appears again.

Do you think I can do anything else?

batata · ‎10-21-2019

Thanks for your help. Iam sorry but still don't work .

Send the log with the hope you can solve this big problem.

Thanks.

D [21/Oct/2019:18:47:37 +0200] [Job 4] job-sheets=none,none
D [21/Oct/2019:18:47:37 +0200] [Job 4] Mapping media to Pagesize=Letter
D [21/Oct/2019:18:47:37 +0200] [Job 4] After mapping finishings PageSize=Letter
D [21/Oct/2019:18:47:37 +0200] [Job 4] argv[0]="HP_LaserJet_CP_1025nw"
D [21/Oct/2019:18:47:37 +0200] [Job 4] argv[1]="4"
D [21/Oct/2019:18:47:37 +0200] [Job 4] argv[2]="jo"
D [21/Oct/2019:18:47:37 +0200] [Job 4] argv[3]="MARCA 7.8.19"
D [21/Oct/2019:18:47:37 +0200] [Job 4] argv[4]="1"
D [21/Oct/2019:18:47:37 +0200] [Job 4] argv[5]="AP_ColorMatchingMode=AP_ApplicationColorMatching AP_D_InputSlot= noBookletBinding..b. BookletType..n.=0 nocollate com.apple.print.DocumentTicket.PMSpoolFormat=application/pdf com.apple.print.JobInfo.PMApplicationName=LibreOffice com.apple.print.JobInfo.PMJobName=MARCA\\ 7.8.19 com.apple.print.JobInfo.PMJobOwner=System\\ Administrator com.apple.print.PageToPaperMappingMediaName=Letter com.apple.print.PageToPaperMappingType..n.=1 com.apple.print.PrinterInfo.PMColorDeviceID..n.=19329 com.apple.print.PrintSettings.PMColorSpaceModel..n.=2 com.apple.print.PrintSettings.PMCopies..n.=1 com.apple.print.PrintSettings.PMCopyCollate..b. com.apple.print.PrintSettings.PMDestinationType..n.=1 com.apple.print.PrintSettings.PMDuplexing..n.=1 com.apple.print.PrintSettings.PMFirstPage..n.=1 com.apple.print.PrintSettings.PMLastPage..n.=2147483647 com.apple.print.PrintSettings.PMPageRange..a.0..n.=1 com.apple.print.PrintSettings.PMPageRange..a.1..n.=2147483647 DestinationPrinterID=HP_LaserJet_CP_1025nw media=Letter PaperInfoIsSuggested..b. pserrorhandler-requested=standard job-uuid=urn:uuid:777bbdc0-a405-330f-6a2c-2ab63533d4fc job-originating-host-name=localhost date-time-at-creation= date-time-at-processing= time-at- creation=1571676215 time-at-processing=1571676450 document-name-supplied=MARCA\\ 7.8.19 job-impressions=1 com.apple.print.PrintSettings.PMTotalSidesImaged..n.=1 sides=one- sided Duplex=None com.apple.print.PrintSettings.PMTotalBeginPages..n.=1 PageSize=Letter"
D [21/Oct/2019:18:47:37 +0200] [Job 4] argv[6]="/private/var/spool/cups/d00004-001"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[0]="<CFProcessPath>"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[1]="CUPS_CACHEDIR=/private/var/spool/cups/ cache"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[2]="CUPS_DATADIR=/usr/share/cups"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[3]="CUPS_DOCROOT=/usr/share/doc/cups"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[4]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[5]="CUPS_REQUESTROOT=/private/var/spool/ cups"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[6]="CUPS_SERVERBIN=/usr/libexec/cups"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[7]="CUPS_SERVERROOT=/private/etc/cups"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[8]="CUPS_STATEDIR=/private/etc/cups"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[9]="HOME=/private/var/spool/cups/tmp"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[10]="PATH=/usr/libexec/cups/filter:/usr/bin:/usr/ sbin:/bin:/usr/bin"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[11]="SERVER_ADMIN=root@MacBook-Air-di- jose.local"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[12]="SOFTWARE=CUPS/2.3.0"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[13]="TMPDIR=/private/var/spool/cups/tmp"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[14]="USER=root"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[15]="CUPS_MAX_MESSAGE=2047"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[16]="CUPS_SERVER=/private/var/run/cupsd"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[17]="CUPS_ENCRYPTION=IfRequested"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[18]="IPP_PORT=631"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[19]="CHARSET=utf-8"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[20]="LANG=it_IT.UTF-8"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[21]="APPLE_LANGUAGE=it-IT"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[22]="PPD=/private/etc/cups/ppd/ HP_LaserJet_CP_1025nw.ppd"

D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[23]="RIP_MAX_CACHE=128m"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[24]="CONTENT_TYPE=application/pdf"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[25]="DEVICE_URI=usb://Hewlett-Packard/ HP%20LaserJet%20CP%201025nw?serial=0W245ZQHPR1a"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[26]="PRINTER_INFO=HP LaserJet CP 1025nw"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[27]="PRINTER_LOCATION=MacBook Air di jose" D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[28]="PRINTER=HP_LaserJet_CP_1025nw"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[29]="PRINTER_STATE_REASONS=none"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[30]="CUPS_FILETYPE=document"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[31]="FINAL_CONTENT_TYPE=printer/ HP_LaserJet_CP_1025nw"
D [21/Oct/2019:18:47:37 +0200] [Job 4] envp[32]="AUTH_I****"
D [21/Oct/2019:18:47:37 +0200] [Job 4] Started filter /Library/Printers/hp/laserjet/cp1020series/ hpcp1020filter.plugin/Contents/Resources/hpcp1020 (PID 687)
D [21/Oct/2019:18:47:37 +0200] [Job 4] Started backend /usr/libexec/cups/backend/usb (PID 688)
D [21/Oct/2019:18:47:37 +0200] [Job 4] Restarted by "josefranciscopinton".
D [21/Oct/2019:18:47:37 +0200] [Job 4] usb: AppleLanguages=\"it-IT\"
D [21/Oct/2019:18:47:37 +0200] [Job 4] STATE: +connecting-to-device
D [21/Oct/2019:18:47:37 +0200] [Job 4] Looking for \'Hewlett-Packard HP LaserJet CP 1025nw\' D [21/Oct/2019:18:47:37 +0200] [Job 4] Opening connection
D [21/Oct/2019:18:47:37 +0200] [Job 4] Directory \"/System/Library/Printers/Libraries/ USBGenericPrintingClass.plugin\" permissions OK (040755/uid=0/gid=0).
D [21/Oct/2019:18:47:37 +0200] [Job 4] load_classdriver(/System/Library/Printers/Libraries/ USBGenericPrintingClass.plugin) (kr:0x00000000)
D [21/Oct/2019:18:47:37 +0200] [Job 4] STATE: -connecting-to-device
D [21/Oct/2019:18:47:37 +0200] [Job 4] Sending data to printer.
D [21/Oct/2019:18:47:37 +0200] [Job 4] Set job-printer-state-message to "Sending data to printer.", current level=INFO

D [21/Oct/2019:18:47:37 +0200] [Job 4] Hint: Try setting the LogLevel to "debug" to find out more. D [21/Oct/2019:18:47:37 +0200] [Job 4] Sent 0 bytes...
D [21/Oct/2019:18:47:37 +0200] [Job 4] STATE: +cups-waiting-for-job-completed
D [21/Oct/2019:18:47:37 +0200] [Job 4] Waiting for read thread to exit...

D [21/Oct/2019:18:47:37 +0200] [Job 4] Read thread still active, aborting the pending read...
D [21/Oct/2019:18:47:37 +0200] [Job 4] Got USB return aborted during read
D [21/Oct/2019:18:47:37 +0200] [Job 4] PID 688 (/usr/libexec/cups/backend/usb) exited with no errors.
D [21/Oct/2019:18:47:37 +0200] [Job 4] End of messages
D [21/Oct/2019:18:47:37 +0200] [Job 4] printer-state=3(idle)
D [21/Oct/2019:18:47:37 +0200] [Job 4] printer-state-message="Filter failed"
D [21/Oct/2019:18:47:37 +0200] [Job 4] printer-state-reasons=none

D [21/Oct/2019:18:47:37 +0200] [Job 4] PID 687 (/Library/Printers/hp/laserjet/cp1020series/ hpcp1020filter.plugin/Contents/Resources/hpcp1020) crashed on signal 11.

D [21/Oct/2019:18:47:37 +0200] [Job 4] Hint: Try setting the LogLevel to "debug" to find out more. D [21/Oct/2019:18:47:37 +0200] [Job 4] Sent 0 bytes...
D [21/Oct/2019:18:47:37 +0200] [Job 4] STATE: +cups-waiting-for-job-completed
D [21/Oct/2019:18:47:37 +0200] [Job 4] Waiting for read thread to exit...

D [21/Oct/2019:18:47:37 +0200] [Job 4] Read thread still active, aborting the pending read...
D [21/Oct/2019:18:47:37 +0200] [Job 4] Got USB return aborted during read
D [21/Oct/2019:18:47:37 +0200] [Job 4] PID 688 (/usr/libexec/cups/backend/usb) exited with no errors.
D [21/Oct/2019:18:47:37 +0200] [Job 4] End of messages
D [21/Oct/2019:18:47:37 +0200] [Job 4] printer-state=3(idle)
D [21/Oct/2019:18:47:37 +0200] [Job 4] printer-state-message="Filter failed"
D [21/Oct/2019:18:47:37 +0200] [Job 4] printer-state-reasons=none

dereklai · ‎11-12-2019

The final solution is to update printer's firmware to 20130826 version (from 2010 version) and you can 'use' AirPrint mode instead of 2.0.20120620 driver to solve the filter failed problem!

Note: no firmware updater for macOS 10.15, please try to find any other OS to update firmware.

batata · ‎12-14-2019

Thanks very much!

Can't find firmware 20130826.

Do you now where can i find it?

Thank very much again!

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