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‎08-27-2016 08:57 PM

HP Recommended
Product: HP LaserJet 1606dn
Operating System: Mac OS X 10.11 El Capitan

I printed one document this morning just fine. I tried to print another one, and nothing  happened, even though when I opened the print window, it said that the job had been completed - -100%.

 

I tried manually reinstalling the latest printer driver software and got a message that this was successful, but my documents still aren't printing. 

 

The little light on the top panel blinks, showing that the content is being loaded to the printer, but still no results.

 

Please help!

 

Thanks,

Susan

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-27-2016 10:42 PM

HP Recommended

Hi Susan,

Reboot your router by unpluggin its power for a moment, then allow it 3 minutes to restart.

 

Now reboot both the Mac and the printer and try printing again.

 

May you see any difference?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

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3 REPLIES 3

‎08-27-2016 10:42 PM

HP Recommended

Hi Susan,

Reboot your router by unpluggin its power for a moment, then allow it 3 minutes to restart.

 

Now reboot both the Mac and the printer and try printing again.

 

May you see any difference?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎08-28-2016 08:09 AM

HP Recommended

Yes, ShlomiL, rebooting my Mac and printer fixed it.

 

Thankn you so much!

 

Susan

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‎08-28-2016 09:37 AM

HP Recommended

Oops - I spoke too soon.

 

Rebooting my Mac and my printer fixed the problem briefly, and then it came back. I rebooted again, and it fixed the problem -- until it didn't.

 

ShlomiL or anyone else, can you give me further assistance?

 

Thanks,

Susan

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