• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎06-01-2020 03:21 PM

HP Recommended
Product: HP LaserJet 4 Plus
Operating System: Microsoft Windows 10 (64-bit)

My computer recently did a Windows update, that I didn't want, so I did system restore and ruined the boot mechanism.  I had the computer/boot repaired but now my printer is not recognized.  I can't find a driver for my HP LaserJet 4 Plus.  Yes, I know it's 25 years old, but it is a workhorse and still going strong.  I've tried some earlier suggestions on this community site from 2017 but have not moved forward with those suggestion because I get a message saying if I do it will infect my computer.  (For example, choose file #6 on Microsoft Updater).

 

Can anyone help?  I've already spent an entire day...

 

Thanks. 

Kelley

4 REPLIES 4

‎06-01-2020 03:34 PM

HP Recommended

Are you connecting via paralllel, usb or network?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎06-01-2020 03:44 PM

HP Recommended

I have a parallel to usb cord that I am connecting with

‎06-01-2020 03:50 PM

HP Recommended

My experience with those adapter cables is not great and on an older printer like this my recommendation is always to either source an original internal MIO card or use a parallel to network printer server such as TPLink or Startech models. Then you can just use a standard laserjet 4000 driver but that does not always work for the parallel/usb devices.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎06-01-2020 03:52 PM

HP Recommended

Oops, nevermind.  I just checked and somehow I got the driver loaded.  Yay!!

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.