HP LaserJet M1005 MFP driver issue

[viv421]

In 'Printers & scanners' windows says 'Driver is unavailable'.

In 'Device Manager', my printer appears under both 'Other devices' and 'Printers':

I have tried many things to resolve this:

• remove device 
• disable device
• power-off printer / wait 10 sec / re-connect
• un-installed the HP app
• device troubleshooting
• re-starting the computer

However, whenever I re-connect, Windows automatically re-installs the driver and it ends up in the state as explained at the beginning in the photo,

Note that I can print from it, but when I try and use it as a scanner, I get the error:  'No scanners were detected...'

[John_Getzke · Accepted solution]

Windows is detecting two devices tied to your laserjet. 

The printer was tied to the Microsoft Class driver.  this is the generic print driver provided by Microsoft.

MS does not provide class scanner drivers so i'd assume the 2nd device is your scanner.  A properly recognized scanner will show up in the "Imaging Devices" area of device manager.  This is what happens when Windows cannot find a compatible driver file first.  thankfully you can flip this driver back to the HP driver by Opening the Printer Properties area of the Devices and Printers window for your printer.  Go to the Advanced Tab and then click the Update Driver button.  Navigate to the folder you downloaded and extracted with teh HP drivers and let the Wizard do the rest.  It shoudl take a few minutes to convert the driver so dont worry if the wizard locks up while it migrates from one to the other.

To install the scan drivers, right click the HP LaserJet M1005 object under Other Devices.  Choose to Update Driver.  Point the driver installation window to the driver folder that you downloaded and extracted from HP.  Windows will do the rest once it knows which folder to look into for the drivers.

[viv421]

The trick in the end was telling Windows where to find the downloaded drivers.