HP LaserJet M1132 MFP

[Denisa123454]

I have windows 10 64 bit, all the updates are up to date. When I insert the printer CD it reads it, just as it reads the printer but when I execute it, nothing appears. I don't what to do. I tried all of hp support but nothing helped me...  i downloaded the driver from HP support and it happened just like i said up with the CD.. please help me.

[Kumar0307]

@Denisa123454, Welcome to the HP Support Community!

This could be a driver compatibility issue with the OS. Let us try these steps to resolve this issue:

Do you have any Anti-virus program installed on the PC?

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Check for and install any pending Windows update. Reboot the PC once done.

Clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Denisa123454]

HEllo... It didn't worked... that's why i dont know what to do...

[Denisa123454]

i tried what u said several times...

[Kumar0307]

@Denisa123454

If you are still not able to install the drivers, the issue could be with the Operating System. have you tried installing any other software and check if that works?

If you have any Anti-virus program, disable the same until installation is complete.

Install the printer using Windows built-in driver

Refer to this document to know how. If this fails, proceed to the next step.

Turn Off user account control

1. Type UAC in the search field on your taskbar. (If the search field isn't visible, right-click the Start button and choose Search.)
2. Click Change User Account Control settings in the search results.
3. Then do one of the following:
   • To turn UAC off, drag the slider down to Never notify and click OK.
   • To turn UAC on, drag the slider up to the desired level of security and click OK.
4. You may be prompted to confirm your selection or enter an administrator password.
5. Reboot your computer for the change to take effect.

Run SFC scan on the PC

Refer to this document to know how. Try installing the printer driver. if the issue persists, proceed to the next step.

Create a New local user account

• Select the Start button, select Settings  > Accounts and then select Family & other users. (In some editions of Windows you'll see Other users.) 
• Select Add someone else to this PC.
• Select I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account.
• Enter a user name, password, password hint or choose security questions, and then select Next.

Try installing the printer driver.

Keep me posted.

[Denisa123454]

Didn't worked.. i tryed to instal the drivers from hp support on a different device(Laptop) and it's not working on windows 10 but on windows 7 is working... the thing is i have win 10 not win 7...

[Denisa123454]

I don't know what to to next... 

[ShlomiL]

Hi,

Please see below knowledge base article, you should run the HpSetup.exe file within the 7z folder as described:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Laserjet-installation-won-t-start-on-Window...

Shlomi

[Denisa123454]

It didn't worked... i tried several times