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‎10-16-2019 12:47 PM

HP Recommended
Product: LaserJet M605
Operating System: Microsoft Windows 10 (64-bit)

After performing a firmware update, the printer no longer recognizes the JetDirect card.

We tired flashing via USB twice, and a third time, rolled back the update.

 

Any suggestions? We have 4 that are now offline the rest of the HP's of various models updated just fine.

5 REPLIES 5

‎10-16-2019 01:27 PM

HP Recommended

When you print a config page after the update does it show the network card as installed? I suggest that you go into the preboot menu and make sure that the network card is active. The firmware might be causing it to be turned off.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎10-16-2019 04:18 PM

HP Recommended

I must have missed something, I simply n an attempt to repair that is, selected the firmware of the USB stick via the Device Settings on the control panel and did not see the opportunity to make changes at all to any settings... any clue?

‎10-16-2019 05:39 PM

HP Recommended

As stated,  you need to go into the preboot menu to see these options.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎10-17-2019 08:03 AM

HP Recommended

Ok, I am lost how do I access the preboot menu? I placed the USB stick into the printer rebooted however, it booted from the hard drive anyway...

‎10-17-2019 08:46 AM

HP Recommended

Further information, I am in the pre-boot menu now, reset the service password, went into change startup options and the checkbox next to JetDirect is missing and simply states JetDirect Off... any ideas?

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