12-11-2019 06:03 AM
I have a user with a LaserJet 2035 issue. She prints checks and stamps on a special type of paper, and the LaserJet is printing everything off balance. It's low on the sheet. I have tried all of the following with no luck:
- Turn printer off and unplug from computer. Plug everything back in.
- Install generic HP driver - this made the printer unusable - had to revert back to 2035 driver
- Made sure special paper was seated in the printer correctly.
This user just got a new desktop and has upgraded from Windows 7 to 10. I am wondering if it's something to do with software compatibility. Printer hasn't moved in this upgrade so should be working the same. Regular paper prints out text just fine. Any insight would be helpful.
12-11-2019 07:21 AM
Something to try to determine if this is a software or hardware problem. If you have plain paper in the tray when she prints her special job does it line up properly? If so, then it is possible that the special stock is slipping slightly when feeding. If plain paper shows the same shift in image then it is likely the template that is used to print the special forms and you will need to dig into how pages are formatted and laid out in that software. One thing to check is that during the upgrade the program did not think that the special paper was a different size such as A4 instead of letter.