HP LaserJet Pro 3303 scanner not working

[Hazem0001]

Hi Team,

I am unable to lunch hp smart scan application and give an error message "the connected device has no STU Support"

[Dragon-Fur]

@Hazem0001

Welcome to the HP Community --

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@Hazem0001 wrote:

Hi Team,

I am unable to lunch hp smart scan application and give an error message "the connected device has no STU Support"

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Assuming the scan feature is still working at the printer -- that is, this is not a mechanical failure of the hardware, the message might be the result of an internal application code error -- a quick search did not find the phrase or "STU".   Yes, I might have missed it.

Where I'm located, HP Smart is no longer available in the Microsoft Store

HP Smart has been replaced with the HP App.

Should that be true in your region, be careful about uninstalling HP Smart -- you cannot get it back if the Store does not have it available.

-- What to do? --

App Reset -- This might -- or might not -- work.  The procedure does remove the application data from your account -- you will lose app configuration / customization.   

HP_App_Reset_App_3

Remove the printer from the application -- This might work and is one of the recommended solutions when Scan fails but the application works to print. 

Open HP Smart - Remove the printer from the App - Close the app --

Wait a minute -- Open the app -- Add the printer  

HP_Smart_Win_Main_Menu_13

Restart both printer and computer -- This is likely already done -- Simple Restarts are always a good "first step".

If not being done,

Assign the printer its own IP Address -- Static IP assignment helps provide stability.  Ethernet is generally a better option if your situation supports it.  Examples included later in this message.

Move from HP Smart to the HP App -- this is the most common solution.  HP Smart has been replaced.  The application is still in service but is no longer available to reinstall or update (in many or all locations). Information and an example included later in this message.

-- Examples / Details --

=================================

HP Smart Bug -- Comments -- Solution - HP App

The much discussed and weird "offset" issue is result of a rapidly spreading bug in HP Smart.

There are screenshot examples in various posts in the Community.

         ------- For those reading -------

There is a reported Bug in the HP Smart application (Windows).

           The problem has been reported to HP.

         ----------------------------------

Proposed Solution

-- Recommended -- One and more of the following --

• Install and use the HP App (Introduction and information is provided later in this message).  HP App is the replacement for HP Smart.
• ⇶  At the least -- Install the HP App as a means to kick the "Smart" bug to the side.  That means, Install the HP App > Restart the computer > Try using HP Smart and see if the mere act of installing its replacement (HP App) "fixes" the bug in HP Smart.  Sounds silly, but some folks report that this is enough if you want to keep using the old HP Smart application.

AND / OR

• Use HP Scan (part of your full driver printer software)
• → Model and Operating System Dependent →  Install / Use the HP Universal Scan Software (available as a separate download / install) on the drivers webpage
• Use Windows Scan until you decide / find a solution that suits your situation.

                     -- Start --

-- Details / Examples  / Troubleshooting --

HP is a wrapper that combines a Devices menu similar to HP Support Assistant with the features and options in the HP Smart application.

The HP App can be found in the App Store: Microsoft Store 

Look for the HP App under the single name "HP" 

Make sure your choice is sourced from HP, Inc.

--------------------------------------------------------------------------

-- What about HP App? --

At some point, perhaps even now, HP Smart will no longer be available in the  Microsoft Store  .

There are at least two possible consequences to this:

• Were there a version fix for the reported HP Smart "Scan - Save - Off-Center" bug, it can be more difficult to actually obtain a fixed version of the HP Smart app.
• Any constant request to update HP Smart is perhaps because the app cannot be updated through the conventional means.   There are caveats to that comment, none of which matter in context.

-- Watch – HP App – Introduction --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

And

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

⇶  HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

Example - HP App - Main Menu / Printer Menu & Options

HP_App_Win_Menu_Options_7

Example – EWS Setup – IPv4

EWS > HP Document / How-to (Basic format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Alternate EWS format (Select newer printers and select Laser Printers)

-- Ethernet --

Open your Browser >

Type / enter the Printer IP address into URL / Address bar

      Note → If the browser security will not let you open EWS, try a different browser.

Section Network > Primary Ethernet

Check / Adjust Status > IPv4

OR 

Check / Adjust IP Config > IPv4

EWS_9135_Network_Primary_Ethernet_Status_IPv4_3

OR

-- Wireless --

Open your Browser >

Type / enter the Printer IP address into URL / Address bar

      Note → If the browser security will not let you open EWS, try a different browser.

Section Network > Wi-Fi > Section IP Config > IPv4

EWS_9135_Network_Wi-Fi_IP_Config_IPv4_6

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

• HP Color LaserJet Pro MFP 3303fdn
• HP Color LaserJet Pro MFP 3303fdw
• HP Color LaserJet Pro MFP 3303sdw

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