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‎04-15-2019 12:32 PM

HP Recommended
Product: HP LaserJet Pro 500 color MFP M570dn
Operating System: Microsoft Windows 7 (32-bit)

Streaks on pages not due  to dirt or dust on glass or ADF. Is it possible  to clean the transfer plate for this model?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2019 12:42 PM

HP Recommended

Common issue with these units is for the waste transfer bin on the belt to fillup and cause waste toner to spew back onto prints. If you remove the transfer belt and open the flap on the belt you can see if it is jammed full of toner. If it is, you can skake the belt with the flap open to tray and get waste toner that has collected out of the belt. The flap is located on the bottom the belt, it is on the left side of the belt as you pull it out. (front of the printer). We see this alot, replacement belts from HP are more than the printer is worth. If you can shake out the excess toner in a garbage bin you may get some more life out of the printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

2 REPLIES 2

‎04-15-2019 12:42 PM

HP Recommended

Common issue with these units is for the waste transfer bin on the belt to fillup and cause waste toner to spew back onto prints. If you remove the transfer belt and open the flap on the belt you can see if it is jammed full of toner. If it is, you can skake the belt with the flap open to tray and get waste toner that has collected out of the belt. The flap is located on the bottom the belt, it is on the left side of the belt as you pull it out. (front of the printer). We see this alot, replacement belts from HP are more than the printer is worth. If you can shake out the excess toner in a garbage bin you may get some more life out of the printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎04-15-2019 12:56 PM

HP Recommended

Thank you for your reply.  Would you happen to know if there directions for removing the transfer plate?  I tried checking You Tube but did not get any good videos

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