HP LaserJet Pro M125ra does not print, only scans

[Granzh]

The HP LaserJet Pro M125ra does not print, it only scans after updating Windows 10x64 from version 1703 to 1909. Everything worked on version 1703. On the NP website, drivers for this model from 2016, there are no fresh ones.

[Kumar0307]

Hi @Granzh

Welcome to the HP Support Community. I understand you are not able to print after the windows updates on the PC. I'd be happy to assist you. Let us try these steps to resolve this issue.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Granzh]

Hello Kumar0307,
 HP Print and Scan Doctor sees no problems, cleaning up a previously installed driver and reinstalling it also did not help.
I began to throw drivers from other models to the printer and lo and behold, after installing the HP M129 - M 132 driver, the HP M125ra printer began to print, where is the logic ?????

[Kumar0307]

@Granzh

This is something new. It seems like the printer is using the basic print driver from HP M129 - M 132 series printer driver.

Installing the printer using Windows built-in driver would help too.

Refer to this document to know how.

However, I'm glad to know that the printer is working fine now.

Keep me posted for any other assistance.