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‎01-17-2019 02:33 AM

HP Recommended
Product: CZ181A
Operating System: Microsoft Windows 7 (64-bit)

ood day!
There was a problem with the MFP, it stopped scanning, the indicator on the panel lights up orange. After turning it off / on, it displays a scanner error 22, and the orange indicator on the panel continues to light up. The actions proposed for this link https://support.hp.com/kz-ru/document/c03766394 did not help.
Tell me how to solve this problem?
Thanks in advance
Best regards

1 REPLY 1

‎01-18-2019 08:01 AM

HP Recommended

@SergeyT

 

Welcome to the HP Support Community.

 

Try connecting the Printer to a different wall outlet. If the issue still persists, let's try a reset on the Printer, for which  I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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