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HP Recommended
LaserJet Pro M12w
Microsoft Windows 7 (64-bit)

Hi

I have problem with connecting my printer. I was trying to all advices found here:

  • Restart the computer, printer, and router.
  • Check the network and printer connection status.
  • Run the HP Print and Scan Doctor.
  • Temporarily disable firewall software on the computer.
  • Uninstall and Reinstall the HP driver and software.

I did all of that but still my printer can't found any network, router or even a hot spot from my smartphone. I Was trying to write SSID but stil it didnt foud anything. 

I printed device configuration thats what I got

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Please help me, I dont know if it is a defect or some different problem

 

1 REPLY 1
HP Recommended

Hi @mw3105,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with your HP LaserJet Pro M12w wherein it does not connect to your wi-fi network.

 

Let's go through a few steps that may help to fix this issue.

 

I suggest that you restore the printer to its factory defaults and then set up the printer on the wireless network.

 

I suggest that you follow the steps in page no. 48 of the user guide from the link: http://h10032.www1.hp.com/ctg/Manual/c05185433

 

Now I suggest that you follow the steps in the link set up the unit on the Wi-Fi network: Wireless Printer Setup (Windows)

 

Let me know how this works.

 

You have a good day ahead.

Rainbow23 - HP Support.
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