HP LaserJet Pro M1536dnf MFP 2/3 scan page black

[Tshimanga]

HP LaserJet Pro M1536dnf MFP scans and photocopies are left 1/3 page perfect but right 2/3 nearly black with faint image visible if you look real close. 

We can eliminate the printer end as prints sent from computer are fine. Scans to the computer also 2/3 nearly black just like photocopies. 

Hard reset no change. 

HP Scan and Print doctor detects no problems.

No, I can't take to authorized service as I am in the middle of the DR Congo and none within at least 800kms.  

[TEJ1602]

@Tshimanga, Welcome to HP Support Community!

Obtain and install the latest product firmware update

Follow these steps to obtain the most current firmware for your product, and then try copying again.

Step one: Download and install the firmware

1. Browse to the Get Software and Drivers page:

   Click this link, Get Software and Drivers.

2. If prompted, type your product number, and then click Next. You might also need to click your model in a list of similar products.

3. Select your operating system, and then click Next.

4. Click the Plus sign () next to Firmware.

5. Click the firmware download link, HP LaserJet Firmware Update Utility.

6. Click View directions () for complete download and installation instructions.

You can also refer to this document HP Printers - Resolving Copy Problems for help.

Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[Tshimanga]

Tried that this morning. I even got a happy face when it successfully installed, nice touch. Absolutely no change. I have reseated the cables on the board but as yet have not quite figured out the removal of the glass for reseating the cable there. 

[TEJ1602]

@Tshimanga

This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Tshimanga]

Thanks for trying. Hopefully someone will come along and identify exactly what hardware is at issue as the nearest support center is at least 800kms away. If I knew what part would solve the problem I could have someone bring it but hit and miss just don't work for me. Sadly I am considered the go to guy here for computer issues.   

[TEJ1602]

@Tshimanga

This is clearly the scanner that has issues and it is not a customer replaceable part.

And hence, contacting  HP Support would be the only option.

Thank you 🙂

[Tshimanga]

An update. I took the glass off and reseated the cables but there is no change. I'm left thinking some part needs replacing but which is beyond me. Since I can only get parts when someone I know is coming from the US or Europe hit or miss trials are not an option.